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goldcar portugal - portugal airport car rental companies

Goldcar is number 1 in low-cost car hire in Spain and manages one of the largest fleets of vehicles in the Mediterranean & Andalusia area, Balearic & Canary Islands and Bilbao (Spain) and Faro (Portugal). Since 1985, Goldcar has been dedicated to providing excellent service to its customers’ by providing them with reliable, economical and friendly service.

Enjoy the Goldcar benefits
* We renew our fleet of 20.000 cars annually
* Your reservation always available. You will always have your car!
* More than 25 years in the market
* Unlimited mileage is included in your rate

goldcar portugal depot information

Goldcar Portugal Rental Terms for travel between 01-Feb-2014 and 31-Dec-2019

Payment
An initial non-refundable deposit will be secured at the time of booking confirmation.
Accepted credit cards are Visa and Mastercard (1.95% transaction fee applies).

The balance is payable directly to the supplier on arrival.

Important: payment by credit/debit cards requires a Pin number
(which is provided by cardholder bank or card company)


Included in the Price
Unlimited mileage 

The rental rates include Compulsory Automobile Insurance and the Supplementary Civil
Liability coverage for the damage, involving third parties, arising from use and circulation of
the vehicle.

CDW (Collision Damage Waiver) with excess. 
Not covered under the included insurance:
Tires, Wheels, Rear view and side mirrors, Windows, Hubcaps, Taxi (transportation),
Towing costs, Locks, Battery, Motor, Undercarriage and Interior of car, Clutch, Replacement
Keys, Copy of the key and delivery of the key to the closest Goldcar office, damage to oil
sump, Catalytic convertor, Radiator, 500€ deposit if a replacement vehicle is needed and Re-
pair Period. Please see more in the Optional Insurances Section.

Third Party Insurance

Vehicle Theft Protection Insurance, fortuitous fire and vandalism acts as long as the con-
ditions stated in the contract are fulfilled

Airport Service Fee

VAT (see payment details)

Telephone assistance is free for every customer on weekdays between 09:00
and 18:30.  There will be a service charge that will not exceed 30€ for contacting Road-
side Assistance/S.O.S outside of these hours, unless the customer has selected the op-
tional Relax Insurance Package. (Please see the Optional Insurance section for
more information.)

Goldcar gives 59 minute grace period for the drop-off of vehicles without any addition-
al costs to the customers.  Therefore, Goldcar permits customers to return their rental
vehicles up to 59 minute later than the time stated on the rental contract. 

The car hire contract may have a maximum duration of 89 days.  After 89 days, a new
contract is required (Please see the section Extensions of the Rental Period for
more information).

Fuel
Returning rental vehicles is done in seconds as Goldcar delivers its vehicles with a full
tank of fuel and clients should return the vehicle with the least amount of fuel
possible, as this reduces waiting time at check-out as well as anxiety related to filling up
the fuel tank before dropping off the car.

There is no refund on unused fuel. The only exception to this rule is for rental
periods of 3 days or less when we refund the client's credit card, upon request of the
client at the drop-off office, with the equivalent value of the fuel left in the tank.

The cost of the petrol will be paid when the client picks up the vehicle and the price will
depend on the make and model of the vehicle the customer receives. The cost of petrol
will be between 40 € and 150€, depending on the make/model of the rental ve-
hicle supplied to the client.

Diesel vehicles are available, normally at an additional charge of 2€ per day, but diesel
vehicles can never be confirmed to the client before pick-up. If the client wants to hire a
diesel car he should ask for it upon arrival.

Payment Details
Our agents will receive daily or weekly rates and these prices are subject to future modi-
fications.
If weekly rates are received, it is still possible to hire a car for a shorter rental period
than one week, although the minimum rental is 3 days. This means that although it is
possible to make a reservation for a period of less than 3 days (1 or 2 days), the cost for
1, 2 or 3 days is the same.
When the rental period is for less than a week, we calculate the price of one week and
divide among 6. Then multiply the result by 4 or 5 days. If the lease is for more than a
week, we estimate the cost of a week and divide it by 7. Then multiply the result by 8, 9
days etc. 

You will receive the rates/prices without taxes. You will receive a Word document (.doc)
with the taxes included and an Excel document (.xls) with the taxes excluded.

We accept credit cards to pay the costs of cars rental, fuel and other local extras. The
main driver of the car rental contract must be the cardholder of one of the following valid
credit cards: MasterCard and VISA. 

We also accept debit cards and EC-Karte. This condition implies the costumers will have
to purchase the additional insurance Super Relax.  

We do not accept payment by American Express, Postepay or Diners. Nor will ac-
cept payment in cash. We have always been very flexible in accepting payment in cash,
but unfortunately, due to increased thefts of vehicles, we have been forced to take such
decision.

Extras and Additional Charges
DIESEL:
Diesel vehicles are available at additional charge. (Please see Fuel section for more in-
formation.)

ADDITIONAL DRIVERS:
Portugal: 3, 25€ (taxes excluded) per day with a Maximum charge of 39, 02€ (taxes
excluded) per driver.
Current price until pick up date 29.03.12: 2, 44€ (taxes excluded) per day with a
Maximum charge of 29, 27€ (taxes excluded) per driver.
Maximum: 3 additional drivers per contract 

BABY SEATS/BOOSTER SEATS/MAXI COSI: 
Portugal: 3, 66€ (taxes excluded) per day with a Maximum charge of 43, 90€
(taxes excluded) 
Current price until pick up date 29.03.12: 3, 25€ (taxes excluded) per day with a
Maximum charge of 39, 02€ (taxes excluded) 

Baby seats/Booster seats must be fitted by the parent or guardian. Our staff is
not permitted to help with the fitting of these items. The customer will always
be responsible for fitting the seat.

MINIMUM AGE REQUIRED/DRIVING LICENCE MINIMUM PERIOD:
Drivers must be over 21 years and have held a valid driving licence for a minimum of 12
months. Customers who are under the age of 25 will be able to drive our vehicles but
they will have to pay a surcharge of 4€ per day with a maximum charge of 48€ per
rental. The customers who are 25 will not pay this surcharge. We took this decision given
the high risk of accidents in customers of this age group. The customers who have held
the driving license for less than 4 years will also have to pay a fee of 4€ per day with a
maximum charge of 48€ per rental. We will apply only one charge of 4€ per day
with a maximum of 48€ if the customer is under the age of 25 and has had a
driving license less than 4 years.
Current price until pick up date 29.03.12: 3€ per day with a maximum of 42€ per
rental

GPS:
We have GPS available at many of our locations, although it cannot be reserved in ad-
vance.  If the customer would like GPS, they must check the availability upon arrival at
the pick-up location.  The cost of GPS is 8€ per day with a maximum of 80€ per rental.
It is necessary to leave a deposit of 150€ which will be refunded when the GPS is re-
turned in good condition.
GPS is NOT available on one-way rentals. 

SPECIAL CLEANING:
A charge up to 150€ will be applied if the returned car requires special cleaning.

VEHICLE ABANDONED:
Customers who abandon Goldcar vehicles at any location other then the location agreed
upon on the rental agreement will be responsible for the costs assumed by Goldcar Rent-
al for the transport of the vehicle to the agreed upon drop-off location, as well as the
corresponding daily rental charges and 35€ daily penalization fee.

TELEPHONE ASSISTANCE/SOS:
Telephone assistance for every customer on weekdays between 09:00 and
18:30 will not incur an administrative fee.  There will be a service charge that will
not exceed 30€ for contacting Roadside Assistance/S.O.S outside of these hours, unless
the customer has selected the optional Relax Insurance Package. (Please see the Op-
tional Insurance section for more information.)

SUBSTITUITION VEHICLE:
In the cases of an accident or Vehicle breakdown, a 500€ deposit will be necessary for
the collection of a substitution vehicle. The deposit will not be necessary for any
customers whom have contracted the optional Relax Insurance Package.

AFTER HOURS COLLECTION:
The after-hours collection has an additional local charge of 35€ per car for reservations
with pick up date from 30.03.12 onwards (flight numbers are essential). 
Current price until pick up date 29.03.12: 30€ 

FINES:
We charge a 35€ (for pick-ups from 30.03.12 onwards) administration fee to the
client if we receive a traffic fine. We are obliged to provide “Dirección General de Tráfico”
with the details of the customers who receive a fine during the hire period. This fee
does not include the payment of the fine. 
The customer must pay the fine directly to the corresponding Spanish Authorities.
Current price until pick up date 29.03.12: 30€

Optional Insurances
Travelling Outside of Portugal
Goldcar vehicles rented in Portugal are not allowed to travel outside of Portugal. 

The only exception is for customers who pick up their vehicles at Faro office, they may trav-
el to Andalucia at no extra cost (for pick-ups until 29.03.12)
The customers who pick up their vehicles at Faro office from 30.03.12 onwards, they may
travel to Andalucia at an extra cost of 8€ per day with a minimum charge of 20€ and a
maximum charge of 60€.

One-Ways
Goldcar does NOT allow One-Ways for vehicles collected in Portugal

Excess
Excess applicable according to vehicle categories (for pick-ups from 30.03.12)::
Groups AA – BB – CC: 900€
Groups D – F –L – R & S: 1200€
Groups I & J: 1700€
Group K: 1950€

Current Excess applicable according to vehicle categories (for pick-ups until 29.03.12):
Groups AA – BB – CC: 750€
Groups D – F –L – R & S: 1000€
Groups I & J: 1250€
Group K: 1500€

Excess Waiver
The cost of this waiver is (for pick-ups until 29.03.12):
FROM 1 DAY TO 3 DAYS: 30€
FROM 4 DAYS TO 6 DAYS: 50€
FROM 7 DAYS TO 10 DAYS: 90€
11 DAYS: 100€
12 DAYS: 110€
13 DAYS: 120€
FROM 14 DAYS ONWARDS: 130€

For reservations with pick up date from 30.03.12, please, check the spread sheet
attached.

Purchasing this insurance the Excess Amount is waived and the Collision Damage Waive is
purchased.

Súper Relax Insurance without Excess
The cost of the Super Relax insurance is (for pick-ups until 29.03.12):
FROM 1 DAY TO 3 DAYS: 40€
FROM 4 DAYS TO 6 DAYS: 60€
FROM 7 DAYS TO 10 DAYS: 100€
11 DAYS: 110€
12 DAYS: 120€
13 DAYS: 130€
FROM 14 DAYS ONWARDS: 140€

For reservations with pick up date from 30.03.12, please, check the spread sheet
attached.

Purchasing this insurance the Excess Amount is waived, the Collision Damage Waiver is pur-
chased and we cover the following:
FREE 24 hours Telephone Roadside Assistance, Wheels, Tires, Hubcaps, Locks, Windows, Side
and Rear-view Mirrors, Undercarriage, Motor, Towing service after accident, Taxi (transporta-
tion), Clutch, Battery, Locks, Copy of the key and delivery of the key to closest Goldcar office,
Damage to oil sump, Catalytic convertor, Radiator and Exempt of 500€ deposit for replace-
ment vehicle in case of accident or breakdown and the Repair Period.

Windows, Wheels and Tires (with Excess)
The cost of this insurance is (for pick-ups until 29.03.12):
FROM 1 DAY TO 6 DAYS: 20€
FROM 7 DAYS TO 8 DAYS: 24€
FROM 9 DAYS TO 28 DAYS: 3€ PER DAY WITH A MAXIMUM CHARGE OF 36€
MORE THAN 28 DAYS: 60 €

For reservations with pick up date from 30.03.12, please, check the spread sheet
attached.

If the customer declines this insurance, he will be liable for damages caused to Windows,
Tires and Wheels. Towing costs or any other expenses are not covered under this insurance.
Hubcaps, Taxi (transportation), Locks, Replacement keys, Copy of the key and delivery of the
key to the closest Goldcar office, Damage to oil sump, Catalytic convertor, Radiator, 500€ de-
posit if a replacement vehicle is needed, Repair Period, Battery, Motor, Clutch, Undercarriage
and Interior of the car, Rear-view and side mirrors will also not be covered under this insur-
ance

Relax Insurance (with Excess)
The cost of this insurance is (for pick-ups until 29.03.12):
FROM 1 DAY TO 6 DAYS: 30€
FROM 7 DAYS TO 28 DAYS: 5€ PER DAY WITH A MAXIMUM CHARGE OF 60€
MORE THAN 28 DAYS: 90€

For reservations with pick up date from 30.03.12, please, check the spread sheet at-
tached.

Relax Insurance Package Covers:
FREE 24 hours Telephone Roadside Assistance, Wheels, Tires, Hubcaps, Locks, Windows, Side
and Rear-view Mirrors, Undercarriage, Motor, Towing service after accident, Taxi (transporta-
tion),
Clutch, Battery, Locks, Copy of the key and delivery of the key to closest Goldcar office,
Damage to oil sump, Catalytic convertor, Radiator and Exempt of 500€ deposit for replacement
vehicle in case of accident or breakdown and the Repair Period.

Not Included in Any Insurance Package
Traffic fines, sanctions and judicial costs related to traffic violations or law and tolls

All costs derived from the use of the incorrect and/or lack of petrol.

Personal effects are not covered.  It is recommended having these items covered through
personal travel insurance. 

The loss of the vehicle documents
If customers load the car with more than the stated capacity or vehicles are taken “off-
road” (unpaved roads). 

It is not permitted to remove the vehicles seats.

If the driver is found to be under the influence of alcohol or drugs, and/or found using
their cellular phone at the time of the accident.

The use not permitted includes and is not limited to the following cases mentioned by
way of example:

-  Pushing or towing another vehicle.
-  Driving in areas not suited to public transport, such as beaches, race tracks, forestry
roads, back roads, etc.
-  Driving on dirt roads and very poorly paved roads that could cause damage to the under-
side of the vehicle.
-  Driving the vehicle in restricted areas, and more specifically on airport roads and other
roads for aeronautical and/or military use.
-  Negligent behaviour when the vehicle’s indicators show an alert that customers state
are known to them when they sign this agreement.
-  Transport of goods or animals and, in particular, substances that are hazardous, inflam-
mable and/or poisonous for the vehicle and its occupants.
-  The transport of individuals or goods for which the customers receive direct or indirect
payment.
-  Sub-leasing the vehicle.
-  Using the vehicle for unlawful activities.
-  Transporting a number of passengers and amount of luggage not authorised for the ve-
hicle concerned.
-  Manipulation of the speedometer. Customers must report any malfunction of the speed-
ometer to Goldcar immediately.
-  Transport of luggage or any other item on  the vehicle’s roof, even when an adequate
luggage rack is used for the purpose.
-  Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.
-  Dirtying the inside of the vehicle beyond what would be expected from reasonable and
careful use.
-  Driving the vehicle when tired, not feeling well and under the influence of alcohol, medi-
cine or drugs.
-  Reckless driving.
-  Using the vehicle to give driving lessons under any circumstance and/or to teach special
driving techniques.
-  Driving against the traffic regulations.
-  The vehicle is driven by a person who is not authorised to do so in the agreement, as ei-
ther a customer and/or a supplementary driver.
-  Driving a hired vehicle beyond the borders of continental Spain, and vehicles hired in the
Balearic or Canary Islands that are not allowed to leave the island where they were hired un-
less they have express, written permission to do so and the relevant extra insurance has
been taken out.
-  Continued use of the vehicle after the rental period has ended.

Deliveries
We will only deliver Goldcar rental vehicles to customers at our Faro office.  In no
case will we make the delivery of our vehicles to any locations other than our office.

Extensions of the Rental Period
As all special vehicles are on request, the hire contract cannot be extended without prior notice
and agreement with Goldcar. Normally, vehicles on free-sale can be extended without prior no-
tice, however during stop-sale periods acceptance by Goldcar is required. The collaborator
must send any vehicle hire extension to Goldcar to the corresponding office/airport by e-mail
or fax and always send a copy of this extension by e-mail to the following e-mail address
as well:
extensions@goldcar.es 
The minimum period of time required to send the extensions is 24 hours prior to the end of the
current contract.

The customer must always travel in person to the closest Goldcar office in order to
make the necessary adjustments to the rental contract. Rental periods cannot be ex-
tended by telephone. If for any reason the rental period cannot be extended, then the custom-
er is obligated to return the rental vehicle at the location, time and date agreed upon on the
rental contract.

IMPORTANT: For all extensions of contracts we will apply the price according to the original
booking date and not according to the date when the extension is made.
The extension cannot be sent as a new booking. It will always be an extension of an
existing contract.

The car hire contract may have a maximum duration of 89 days. After 89 days, a new con-
tract is required. An extension of a rental period longer than 89 days is considered a new
contract and the rate used for this period will be rate applicable on the day the extension is
made.

In the event the vehicle is returned later than the agreed rental drop-off time stated in the
contract, the insurance will no longer be valid and the customer will be responsible for
paying a 30€ per day late fee. In addition to the corresponding late fees, the customer must
also pay the daily rental rate. Customers who abandon Goldcar vehicles at any location
other then the location agreed upon on the rental agreement will be responsible for the costs
assumed by Goldcar Rental for the transport of the vehicle to the agreed upon drop-off loca-
tion, as well as the corresponding daily rental charges and 35€ daily penalization fee.

Returning Vehicles Early
If a customer returns the vehicle earlier than the agreed upon drop-off date stated in the rent-
al contract, Goldcar will not refund the customer for any unused days.

Customer Services
Grace Period
There is a 59 minute grace period for the return of all rental vehicles.  In the event the vehicle
is returned later than 59 minute past the agreed rental drop-off time stated in the contract,
the insurance will no longer be valid and the customer will be responsible for paying a 35€
per day late fee.  In addition to the corresponding late fees, the customer must also pay the
daily rental rate. 

Roadside Assistance/S.O.S
Goldcar is proud to have its very own Roadside Assistance Department.

We offer 24 hour roadside assistance for our clients. Telephone assistance for every customer
on weekdays between 09:00-18:30 will not incur an administrative fee. There will be a service
charge that will not exceed 30€ for contacting Roadside Assistance outside of these hours, un-
less the customer has selected the optional Relax Insurance Package.

To contact the S.O.S department:
Tel.: +351 210 443 723
Fax: +34 965 93 92 12
E-Mail: sos@goldcar.es

S.O.S / Roadside Assistance must be notified within 48 hours if:
Theft: All thefts must be reported to the police and an original copy of the report must be ob-
tained by the customer.

Accident: In case of accident or collision, the client must correctly fill out the provided form
(declaración amistosa de accidente de automóvil), which can be found in the glove-box of the
rental vehicle).

Claims
All claims must be registered, within 30 days of the drop-off of the vehicle, through the agen-
cy section of our website www.goldcar.es

You will receive a confirmation email with the details and file number that have been assigned
to the claim. This file number must be quoted in the subject line of any further corre-
spondence regarding the file in order to process the claim correctly.

In order to access this information you will need your agency number and password, which
will be provided to you by our sales department. A complete user’s manual will also be pro-
vided.
.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Car Rental Republic Ltd, a specialist in worldwide car rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.

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